Tag Archives: Customer Focus

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Reasons Why People Call Bank Customer Care Line

Financial management has become an issue of concern in the current world. Banks have emerged to be offering the best solutions when it comes to safe custody of finances while at the same time offering credit solutions to individuals and companies. Many banks have opened doors to the growing population, and customer satisfaction has emerged to be the key focus by every bank. When it to comes to customer focus, icici customer support, offer some of the best in the world.

Reasons as to why people call bank customer care service

To complain about an anomaly in their bank accounts

xdsgdgfdgfdgfBanks act as agents of safe custody of funds for people who open accounts with them. Everyone would expect that his money is much safer when kept in a bank account than when they walk with it. Issues, therefore, might arise when they realize that there exists a transaction which they are not aware of. As a result, customers end up calling the bank’s customer care seeking explanation on the anomaly realized in their accounts

Delay in loan processing

Apart from safe custody, banks also provide credit to potential borrowers. People can solve their financial problems by borrowing money from banks and repaying back as agreed with the lender. However, when seeking credit from banks, the borrowers expect that banks will act quickly so as to meet their demands on time. Most customers would prefer calling the customer care department and raise their complaints on the delayed loan processes despite there being an officer in charge of loans.

To report on their lost debit and credit cards

Account holders widely use bank debit and credit cards for accessing their finances at all Automated Teller Machines which are widely available throughout the world. The cards are personal properties and if stolen can lead to loss of funds in the account holder’s account. Many people would prefer calling the bank’s customer care requesting their accounts to be blocked so as to avoid losing money when they lose their debit and credit cards.

When they can’t access bank services

dfgdgdfgdfgdfgMany banks have branches and outlets where individuals can access their finances and other bank services. However, an unexpected malfunction of an outlet would result to the account holders calling the bank’s customer service seeking clarification on why the outlet is not functioning and what solution bank has in place for them.

Conclusions

Customer retention is important when it comes to the success of any bank and to achieve this; banks are expected to focus more on customer satisfaction. A satisfied customer is likely to recommend his friends and colleagues to the bank where he belongs.